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At Bush Shugar Inc., we strive to ensure you are completely satisfied with our products and services. If, for any reason, you are not entirely pleased with your purchase, the following terms apply for a return or refund:


  1. You have 30 calendar days to return an item from the date you received it.
  2. To be eligible for a return, the item must be unused and in the same condition that you received it.
  3. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.


You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that we do not accept returns on custom-made orders unless they are faulty or not as described.

If you have any questions on how to return your item to us, contact us at 212-599-2781 or email us.